Customer Support
Returns & Refunds
We want you to feel confident when shopping with Pinoy Trading. Here’s what you need to know about returns, damaged items, refunds and order issues.
Returns at a Glance
Simple and Straightforward Support
Return eligibility depends on the product, condition and reason for the return. Contact our team before sending any item back.
Return Requests
Contact us first so we can confirm whether your product is eligible for return.
Damaged Items
Let us know as soon as possible if an item arrives damaged, faulty or incorrect.
Refund Review
Approved refunds are processed after the return or issue has been reviewed.
Certain Exclusions
Some food, perishable, personal-care or opened products may not be returnable.
Contact Us First
Send us your order number, contact details and a description of the issue. If the product is damaged or incorrect, include clear photos where possible.
Return Eligibility
Items generally need to be unused, unopened and in their original condition and packaging unless the product is faulty, damaged or was supplied incorrectly.
Food & Perishable Products
For health and safety reasons, food, refrigerated, frozen, seafood and other perishable products may not be eligible for return unless they are faulty, damaged or supplied incorrectly.
Clothing & Personal Items
Clothing should be unworn and returned with original tags and packaging. Personal-care products may be excluded from returns if opened or used for hygiene reasons.
Refunds
Once an approved return or claim has been reviewed, eligible refunds will be processed using the applicable payment method. Processing times may vary depending on your payment provider.
Returns Process
What to Do If Something Isn’t Right
If you have an issue with your order, contact our team before returning anything. This helps us review the problem and give you the correct return or refund instructions.
Have an Issue With Your Order?
Need More Help?
Contact our team with your order details and we’ll help you with damaged items, incorrect products, returns or refund enquiries.