Customer Support
Frequently Asked Questions
Find quick answers about ordering, delivery, payments, products,
returns and shopping with Pinoy Trading.
How Can We Help?
Find the Answer You Need
Browse the most common questions our customers ask about shopping with Pinoy Trading.
Orders
Placing orders, changing orders and order
confirmation.
Delivery
Delivery areas, shipping times and order tracking.
Payments
Payment options, security and checkout questions.
Returns
Returns, refunds and damaged product enquiries.
Frequently Asked Questions
Everything You Need to Know
Orders
How do I place an order?
Browse our online store, choose the products you would like, add them to your cart and proceed to checkout. Enter your delivery and payment details to complete your order.
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you should receive an order confirmation containing your order details.
Can I change or cancel my order?
If your order has not yet been processed or dispatched, please contact our team as soon as possible. We will do our best to assist with any requested changes.
Delivery & Shipping
Do you deliver Australia-wide?
Pinoy Trading offers delivery across eligible locations in Australia. Delivery availability and charges may vary depending on your location and the products in your order.
How long will delivery take?
Delivery times depend on your location and the selected shipping method. You will receive relevant delivery information during checkout or after your order has been dispatched.
How can I track my order?
If tracking is available for your order, tracking information will be provided once the order has been dispatched.
Payments
What payment methods do you accept?
Available payment methods will be displayed during checkout. Choose the payment option that is most convenient for you.
Is it safe to pay online?
We use secure checkout and payment processing to help protect your payment information when purchasing through our website.
Returns & Refunds
Return eligibility depends on the product and its condition. Please review our Returns & Refunds policy or contact our team before returning an item.
Browse our online store, choose the products you would like, add them to your cart and proceed to checkout. Enter your delivery and payment details to complete your order.
What should I do if my product arrives damaged?
Please contact us as soon as possible with your order details and photos of the damaged product so our team can review the issue and assist you.
Can I return food or perishable products?
For health and safety reasons, certain food, refrigerated or perishable products may not be eligible for return unless they are faulty, damaged or supplied incorrectly.
Products
Are your products authentic Filipino products?
We focus on offering authentic Filipino products and familiar brands across groceries, snacks, seafood, clothing, beauty and other categories.
What happens if an item becomes unavailable?
Product availability may change. If an ordered item becomes unavailable, our team may contact you regarding available options or the next steps for your order.
Can't Find the Answer You're Looking For?
Need More Help?
Our team is here to help with questions about products, orders, delivery or anything else you need.